Offer your customers premium technical support at a fair price. Anytime, anywhere.

HELFERLINE is the leading provider of technical services in the DACH region, trusted by renowned partners for years. Our vision is to enable everyone to enjoy the benefits of digitalization and simplify their daily lives. With HELFERLINE as your partner, you gain a significant competitive advantage, offering exclusive services such as on-site device installation and training for your customers‘ convenience – without additional costs!

Become Enterprise Partner

Offer your customers premium technical support at a fair price. Anytime, anywhere.

HELFERLINE is the leading provider of technical services in the DACH region, trusted by renowned partners for years. Our vision is to enable everyone to enjoy the benefits of digitalization and simplify their daily lives. With HELFERLINE as your partner, you gain a significant competitive advantage, offering exclusive services such as on-site device installation and training for your customers‘ convenience – without additional costs!

Become Enterprise Partner

Partners trusting HELFERLINE


Partners trusting HELFERLINE

Areas of Expertise

HELFERLINE offers a broad service portfolio. From an installation service to troubleshooting to full integration into your service landscape – we solve your customers‘ technical problems professionally and sustainably.

WiFi & Internet

TV (-mounting)

Computer & Tablet

Smart Home

(Smart)phones

Audio & Home Cinema

Repairs

Trainings

Our track record

70.000+

solved problems

99%

solution rate

4.9/5

customer rating

93

NPS

Who we work with

Since 2016, we have been working with leading providers in the telecoms industry, the electrical trade and hardware manufacturers. In addition, HELFERLINE offers an ideal service package for companies with several branches: In close networking with the company’s own IT department, HELFERLINE’s technicians can be on site within a very short time and act as „helping hands“ to install hardware, replace components or fix network problems.

Telecommunications Providers

For many people, their own Internet and telephony provider is the first point of contact for technical problems – even if the line is free and the customer is only failing at installation or operation himself. HELFERLINE services provide a remedy – a clear win-win-win situation.

Branch and office networks

Whether it’s a fast-food chain or a group with numerous offices and branches, our network of technicians covers the entire D.A.C.H. area – so we can be at all your locations within the shortest possible time to fix technical problems, install new equipment and much more.

Retail & E-Commerce

HELFERLINE’s services are actively offered by specialist staff, prominently placed in the sales area and fully integrated in the online shop, e.g. as voucher cards. This creates the perfect USP for your retail chain.

Manufacturers

The HELFERLINE set-up service is offered to buyers together with the purchased products – depending on the product category also free of charge as a sales promotion measure. Customers can order a helper to come to their home and set up their new appliances perfectly.

What our partners say about us


Since 2019, we have been developing and distributing installation and service packages together with HELFERLINE, which have been enthusiastically received by our customers.
Peter BenedetHead of Services & Solutions, MediaMarkt

Every Doro product comes with a voucher for digital training by HELFERLINE. Individual added value for all our customers in the DACH region.
Michael RabensteinManaging Director, Doro Germany

We and our customers greatly appreciate the HELFERLINE service! We will continuously expand the service.
Heinz ZechnerSenior Vice President Customer Relations, Magenta Telekom

Stand out from the competition

Save costs and increase customer satisfaction by offering value-added services to your customers with HELFERLINE.

Reduction of the call volume

Technical support calls are shortened (simple solution: on-site service), but most do not occur at all: For example, customers find an information flyer on service in the hardware package and contact HELFERLINE directly.

Product Bundling Opportunities

Sell your products with a great additional option: HELFERLINE’s installation, setup, and training at customers‘ homes. This will clearly set you apart from the competition without having any additional costs

Increase customer satisfaction

Save your customers a lot of research and trial and error – we take care of the installation, troubleshooting and training in no time at all – which also ensures a good feeling for your customers.

Reduction of the return rate

Perfectly set up hardware and comprehensible training lead to customers being enthusiastic about your products and the fact that they simply work – this reduces purchase loyalty.

Special services for Best Agers

Customers in the 50+ age group are particularly loyal, have above-average purchasing power and are extremely grateful for good, high-quality service. From the very beginning, HELFERLINE has dedicated itself to the needs of this target group which shows in our great reviews and the fact that these customers use the services many times a year.

Speed

Delight your customers with our unparalleled speed of service. We take pride in our ability to provide on-site tech support even within the same day in specific areas. By collaborating with us, you can offer your customers peace of mind, knowing that their requests will be handled swiftly and professionally.
become enterprise partner