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BECOME ENTERPRISE PARTNER

Offer your customers premium technical support at a fair price. Anytime, anywhere.

HELFERLINE is the leading provider of technical services for private customers in German-speaking countries. Renowned partners have been relying on HELFERLINE’s services for years. Our common vision: everyone should be able to experience the advantages of digitalisation and make everyday life noticeably easier. Those who are able to use the full potential of their internet contract, their new TV or the latest smart home gadget will not feel any purchase loyalty and will remain loyal to your company. HELFERLINE partner companies significantly differentiate themselves from the competition – because only from them, for example, can devices incl. on-site installation and training be purchased.

BECOME ENTERPRISE PARTNER

Offer your customers premium technical support at a fair price. Anytime, anywhere.

HELFERLINE is the leading provider of technical services for private customers in German-speaking countries. Renowned partners have been relying on HELFERLINE’s services for years. Our common vision: everyone should be able to experience the advantages of digitalisation and make everyday life noticeably easier. Those who are able to use the full potential of their internet contract, their new TV or the latest smart home gadget will not feel any purchase loyalty and will remain loyal to your company. HELFERLINE partner companies significantly differentiate themselves from the competition – because only from them, for example, can devices incl. on-site installation and training be purchased.


HELFERLINE offers a broad service portfolio. From an installation service to troubleshooting to full integration into your service landscape – we solve your customers‘ technical problems professionally and sustainably.

WiFi & Internet

TV (-mounting)

Computer & Tablet

Smart Home

(Smart)phones

Audio & Home Cinema

Repairs

Trainings

Since 2016, we have been working with leading providers in the telecoms industry, the electrical trade and hardware manufacturers. In addition, HELFERLINE offers an ideal service package for companies with several branches: In close networking with the company’s own IT department, HELFERLINE’s technicians can be on site within a very short time and act as „helping hands“ to install hardware, replace components or fix network problems.

Telecommunications Providers

For many people, their own Internet and telephony provider is the first point of contact for technical problems – even if the line is free and the customer is only failing at installation or operation himself. HELFERLINE services provide a remedy – a clear win-win-win situation.

Branch and office networks

Whether it’s a fast-food chain or a group with numerous offices and branches, our network of technicians covers the entire D.A.C.H. area – so we can be at all your locations within the shortest possible time to fix technical problems, install new equipment and much more.

Retail & E-Commerce

HELFERLINE’s services are actively offered by specialist staff, prominently placed in the sales area and fully integrated in the online shop, e.g. as voucher cards. This creates the perfect USP for your retail chain.

Manufacturers

The HELFERLINE set-up service is offered to buyers together with the purchased products – depending on the product category also free of charge as a sales promotion measure. Customers can order a helper to come to their home and set up their new appliances perfectly.
We and our customers greatly appreciate the HELFERLINE service! We will continuously expand the service.
Heinz ZechnerSenior Vice President Customer Relations, Magenta Telekom
Since 2018, we have been developing and distributing installation and service packages together with HELFERLINE, which have been enthusiastically received by our customers.
Peter BenedetHead of Services & Solutions, MediaMarkt
Every Doro product comes with a voucher for digital training by HELFERLINE. Individual added value for all our customers in the DACH region.
Michael RabensteinManaging Director, Doro Germany

Save costs, increase customer satisfaction and stand out from the competition:

Reduction of the call volume

Technical support calls are shortened (simple solution: on-site service), but most do not occur at all: For example, customers find an information flyer on service in the hardware package and contact HELFERLINE directly.

USP

Verkaufen Sie Ihre Produkte mit einer großartigen Zusatzoption: Die Installation, Einrichtung und Einschulung bei Kunden zu Hause durch HELFERLINE. So heben Sie sich deutlich vom Wettbewerb ab.

Increase customer satisfaction

Save your customers a lot of research and trial and error – we take care of the installation, troubleshooting and training in no time at all – which also ensures a good feeling for your customers.

Reduction of the return rate

Perfectly set up hardware and comprehensible training lead to customers being enthusiastic about your products and the fact that they simply work – this reduces purchase loyalty.

Special services for Best Agers

Customers in the 50+ age group are particularly loyal, have above-average purchasing power and are extremely grateful for good, high-quality service. From the very beginning, HELFERLINE has dedicated itself specifically to the needs of this target group – for example, within the framework of cooperation with computer schools, the Austrian Pensioners‘ Clubs or the Vienna Social Fund, but also in HELFERLINE’s very own customer base: a large number of regular customers are between 50 and 80 years old and use the services many times a year.
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Unsere Partner

118811 - Die Auskunft
1820 - Die Auskunft
A1
Apple
Doro
Drei
Emporia
Eseco
Fidelio
Geizhals
Ingram Micro
Magenta
MediaMarkt
O2
Pensionistenklubs der Stadt Wien
Subway
Tarife.at
Tink
Wiener Städtische
Younion

Kooperationspartner werden
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Helferlein werden

Du bist technisch geschickt und möchtest Dir neben Deinem technischen Studium oder anderen Job etwas dazuverdienen? Bewirb Dich jetzt als Helferlein und verdiene mind. 36€ pro Stunde! Hier entlang

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